Mission and Values
Zapier is on a mission to make automation incredibly easy and accessible to everyone at work. With Zapier, you can integrate apps like Salesforce, Intuit, Google, and Dropbox, to move data between them automatically, so you can focus on your most important work.
Our values in action:
Default to action: “When I see a problem, I take action.” over “When I see a problem, I ignore it because it's someone else's job.”
Default to Transparency: "I share my work with my peers early and often so we can course-correct quickly." over "I share my masterpiece at the end in a big grand reveal."
Grow Through Feedback: “When I hear feedback, I improve with it.” vs. “When I hear feedback, I disengage.”
Empathy, No Ego: “I work with others to build on great ideas." vs. “I work alone because my ideas are the best.”
Don't Be a Robot, Build the Robot: "If I see repetitive tasks, I find tools, process, or code that can help us grow efficiently." vs. "I keep doing things the way they've always been done because it's familiar."
Learn more about our values here.
Where do we work?
We are a 100% remote and distributed team spanning 36 states in the United States and 39 countries around the world. Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 39 countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!
40% of our leadership team (Director roles and above) are held by women as of March 2022. The team overall is 600+ and we plan to hire around ~500 in the next year.
To us, work/life balance isn’t just about making time for your friends, family, and passions outside of work (although of course, that’s important). We also encourage people to take breaks during the day to connect with others in the company. This could be a monthly team lunch (since we're a remote company, we’ll expense your meal and often play an online game together) or a fun social to learn from others. One Zapien recently led a sake tasting!
We also have remote team weekly events to bring the entire company together. They’re optional and we record them for people who’d like to enjoy them on their own time. What’s more, we have over five hundred pages of #fun- Slack channels such as #fun-cooking, #fun-fitness, #funDND, and #fun-adulting, just to name a few.
That said, if you’re not taking enough vacation, your manager will give you a friendly reminder to do so. While we have unlimited PTO, we recommend Zapiens take at least 2 weeks, and most of us take 4-5 weeks per year in addition to local holidays.
Benefits and Perks
- Competitive salary and a profit-sharing program
- Equity for All: Stock options (or equivalent) for every Zapien
- Healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- $2,000 annual learning stipend for use on courses, conferences, and more—your choice
- Two annual all-company retreats
- 14 weeks paid leave for new parents of biological or adopted children
- Customized Zapiversary rewards on your 1, 3, 5, 7, and 10 year work anniversaries
- Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
- Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
- Opportunity to work with Zapier’s amazing partners network
* While we take care of Zapiens around the world the best we can, great healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States.
We have quarterly check-ins that provide a chance to reflect with your manager on the past quarter’s performance and have a conversation about upcoming goals. Check-ins include a short feedback form filled out by both the manager and the direct report. Then they have a discussion to align and set goals for next time. Twice a year we offer 360 feedback to supplement manager feedback with guidance from around the company.
We also offer training and support on building a growth plan and having growth conversations with your manager. This includes training on determining your values, strengths, and interests. Then you turn this into a set of career goals to discuss with your manager. This process is supported by a Career Growth Framework, which outlines expectations at every level of the company.
Our 8-person L&D team offers internal workshops on coaching, difficult conversations, diversity, and more. We provide a $2000/yr budget for education and conferences. Every Zapien has access to a coach and a Birkman report. We also provide free access to external learning tools like Udemy, Masterclass, Treehouse, and more.
In 2021, Zapier launched its first externally-supported pay equity review and published the results companywide. This is now an annual practice that helps make sure that our internal pay practices produce consistent, equitable outcomes.
In addition, Zapier publishes all of its pay practices companywide in the spirit of our “default to transparency” value. And later in 2022, Zapier will publish all of its global salary bands—internally and externally.
We have a dedicated People Ops team and everyone who joins Zapier agrees to follow our publicly available Code of Conduct, which spells out how everyone at Zapier should work with each other.
To maintain the safe and supportive environment we want to maintain at Zapier, Code of Conduct violations are investigated thoroughly and can result in immediate termination depending on the findings of the investigation.
There are a number of ways to report a Code of Conduct violation: Zapier employees can report to their manager, their department leader, or their People Business Partner as needed. They can also submit an anonymous report about a Code of Conduct or ethics violation through our 24-hour 3rd party ethics hotline.
Here's what happens when you apply for a remote position at Zapier:
When you apply for a role at Zapier, the application goes into our application tracking software.
The application is then evaluated based on evidence that demonstrates you have the relevant skills for the job. We also evaluate each applicant's writing and communication skills. We realize that no candidate is flawless, so we look for candidates who excel in one or two skills, and then build teams around these people to supplement where teammates aren't as strong. Our Recruiting team personally reviews every application and is committed to responding within seven days.
If you’re a good fit for the role, a Recruiter will reach out with a link to their Calendly to set up a time to connect with you. Recruiters use their time with you to learn more about your background, your skill set, and motivations for your next opportunity. After the Recruiter screen, Recruiters are committed to providing you with an update within seven days (but usually sooner!).
Job fit interview
If your background is a good fit with the role, your Recruiter will schedule 45 minutes to an hour for you to chat with the hiring manager. Here you'll be asked questions that dig into your relevant experience for this role, and you'll have a chance to evaluate whether or not Zapier matches up with the values you want to have in an employer. Your Recruiter will follow up with you within seven days after the Job Fit interview to provide you with an update on whether or not you’re moving to the next step.
After talking with the hiring manager, you'll go through a skills interview with the hiring team. Typically this interview is done over a Zoom video call, or a take-home skills test where applicable. This is a practical evaluation to see if you have the relevant skills to succeed in the role. You won't be evaluated on skills that don't matter. For example, we won't give whiteboard algorithm quizzes or ask you how many golf balls could fit inside a school bus. If you don't make it to this step, you'll hear back from us, letting you know we're passing over your application for this role. For some positions, we'll also evaluate relevant skills by administering a short exercise done outside of the interviews.
After the final interview, we evaluate each candidate who made it to this stage, and the hiring team makes a decision. If multiple candidates meet our hiring bar, we'll select the best candidate and ask for references. If no candidates meet the hiring bar, we then solicit more candidates and repeat at step two.
Reference and background checks: During the reference check, we reach out to the references you provided to get a better idea of what it's like to work with you. We also run a background check. We promise that we will never reach out to your existing employer without your permission.
Once references are complete, we'll make an offer to you including details about salary, benefits, and other relevant compensation details. Hopefully, you'll accept the offer, and we can start working out a start date and onboarding plan.
Please note that while we try to follow this standard interview process, some higher-level or managerial positions require a few extra steps. Your Recruiter will communicate the steps of the process with you so that you know what to expect.
At each point in this hiring process, we promise not to go silent on you. We strive to never go more than seven days without letting you know the status of your application.