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Practice Lead, Enterprise Customer Success @Benchlinghttps://grnh.se/6ec481db1us

melcondos'smelcondos·Jun 25, 2021
Posted in:Job Board
Location: Hiring for San Francisco or BostonROLE OVERVIEWBenchling is seeking an experienced Customer Success Leader with a background in Life Sciences and Enterprise SaaS. As a Practice Lead of Enterprise Customer Success, you will manage a team of Enterprise Customer Managers and have responsibility over a growing portfolio of Global Enterprise Benchling customers.You must be a hands on leader who enjoys working closely with their teams and with their customers to drive meaningful adoption and customer advocacy. You must be able to think and act strategically as well as get into the details of our customer engagements, and our product. You will develop an understanding of Benchling’s solutions, and leverage your experience to guide our teams to establish meaningful adoption strategies, to focus on customer outcome realization, and to build processes that scale.To be successful in this role, you must be comfortable with Life Sciences R&D processes and scientific concepts, and be able to speak confidently and build relationships with Scientific and IT leaders at leading Pharma and Biotech organizations. You must have experience leading a CS teams in a high growth enterprise SaaS environment. And you must be a proven leader who can drive a CS business from hiring and staffing, to managing and mentoring your team, to leading customer governance and renewal negotiations.About Benchling: Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
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