Hi! Head of Product and Engineering at Sur La Table here..

Looking to get more into memorializing my journey of growing the team. In my latest note - I reflect on what it really takes to transform a distressed organization and how core values like honesty, transparency, and empathy become the backbone of true change.

It’s not about quick wins or swapping out systems—it’s about building a foundation that sticks. And the ultimate test of success? Seeing how the culture thrives when the leader steps away. I’ve already seen glimpses of this in action with my team at Sur La Table, from remote rituals like the question of the week to teams creating their own unique ways of connecting.

If you’re leading through change, I hope this piece offers insights on why culture is an important first step, and how to build a culture that lasts, no matter the challenges. 🚀