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Are you an Ops/Customer Service Unicorn? :)http://bit.ly/jd-director-patient-engagement

Hi Elpha! I'm the co-founder of Pair Team, a tech-enabled care team that helps low-income and at-risk patients navigate the healthcare system and the clinicians/clinical staff that serve them. We're on a mission to simplify the healthcare system and we have really exciting opportunities ahead of us, including pilots with large CA health plans that want to bring our services to their medicaid patients and FQHCs! To take us one step closer to making our mission reality, we're looking to bring on a Director of Patient Engagement to scale our patient engagement team for success! [Role linked in the post, but to save you a click:]We’re looking for a mission-driven individual who is interested in bringing tech-enabled care teams to at-risk populations and the clinicians that care for them to improve quality of care. - You are tenacious and mission-driven- You prioritize actions for the best interest of our mission, our patients and clinicians, and our teammates- You thrive in environments of creative collaboration and communication - You are highly accountable for yourself and have an owners mindset- You have a growth mindset, not only for the company and our mission, but also for your own development and those around you- You act beyond yourself and don’t hesitate to go out of your way to lift others up, whether it be our customers or your teammatesThe RoleWe have large, exciting opportunities ahead of us to engage and coordinate care for hundreds of thousands of patients, and our success will depend on scaling our patient engagement team. We’re looking to bring on a Director of Patient Engagement to build the infrastructure for this team and grow it 10x over the next year. You will partner with company leadership and be the spokesperson for all things patient engagement. As Director of Patient Engagement, you will be responsible for leading everything related to patient engagement and our engagement center, including:- Defining and measuring outcomes of patient engagement - Developing systems and processes for our engagement center- Partnering with the product team to build the core tools that drive improved patient experience and lower operational costs for the success of the team- Building and scaling the patient engagement team, including recruiting and overseeing training- Overseeing day-to-day operations including staffing, scheduling, performance management and team alignmentWe are looking for a teammate who is:- Experienced building teams. You may have helped build a company, or launched a team in a new market; you know how to recruit and hire a team - Accomplished in the management and operations of a call/engagement center. You know customer service playbooks like the back of your hand, and what it takes to build a world-class customer service team. You may have come from a healthcare background, but healthcare experience is not required- Comfortable with data to manage the cost and quality of this team. You know how to use data to model unit economics, forecast workforce requirements, and give feedback to teammates for quality improvement, amongst other things- Equal parts strategic, data-driven, operationally-oriented and empathetic. You can go from 10,000 ft to street level, to picking up a broom to sweep the floors, to a 1:1 with a direct report; all in a day’s work. Our patient engagement team is entirely remote and this role will be as well.If this sounds like you or someone you know, I’d love to hear from you! I can be reached at [email protected]