I'm in agency client facing role and one particular client is extremely difficult to deal with: attitude, conflicting direction, it seems she constantly tries to catch gotcha moments. I want to get to a place of being so airtight that there is no room for the attitude, but I know some people will always have this type of personality. By all metrics we are servicing the account well, often it seems to be coming from a place of power tripping.
What have you done in the past when working with difficult people/clients? How can I manage the relationship to mitigate her issues?