Customer support roles are the best entry point into the tech industry!

Want to land a tech job? Start with customer support!


💻 Exposure to Technology 💻

Working with customers in tech provides an opportunity to work directly with software products, allowing individuals to gain hands-on experience and develop a solid understanding of technology.

📚 Industry Knowledge 🧠

Working closely with customers and their feedback gives individuals insights into the industry landscape, including market trends, common pain points, and customer expectations.

This knowledge is valuable for future career growth in the tech sector. An entry position serves as a launching pad for a broader tech career.

🫶 Collaboration with Various Teams & Career Path Opportunities ☝️

CSS roles involve working closely with cross-functional teams such as product management, engineering, and sales. This collaboration exposes individuals to different aspects of the tech business, fostering a broad understanding of how different functions work together.

By working in a CSS role for a few years, you have the chance to understand what you want to do next and what knowledge you require to achieve it.

🕸️ Networking 🌐

Interacting with customers and internal teams provides opportunities to build a professional network within the tech industry. Networking can open doors to future career opportunities, mentorship, and industry connections. Today’s customer may become tomorrow’s employer.

🔧Transferable Skills 🧰

Effective communication, problem-solving, and other essential soft skills are valuable to any industry. However, if you want to land a CSS role in a Saas company, the extent of your transferable skills may be even deeper depending on prior experience.

Let’s say you worked as a teacher and now seek a customer-facing role in Saas. You can apply to Saas companies like PowerSchool, a learning management tool for K-12 schools and higher education that supports course management, grading, communication, collaboration, and more. You will already have a deep understanding of these tasks and teachers' difficulties.

To get started, find 5️ tech companies that develop a solution for companies in your industry.

If you study their website, you’ll learn you understand much of their operations!