Talk to me about retention

NataliaTimakova·Sep 21, 2020

Hi! I am relatively new to product analytics and hope to learn from this great community! If you are a data analyst/data scientist/product analyst who can spare 15 minutes next week to talk to me about retention at SaaS or similar products and how people usually discover the cause behind the drop in retention (aka high churn) - I would be super grateful. I've tried already a couple of things and generally not stupid so you probably won't be completely bored)))Ah! Compensation! Will some chocolate work?

maggiewolff·Sep 23, 2020

I work in product analytics - by retention, do you mean sticking with a SaaS product year after year?

NataliaTimakova·Sep 27, 2020

Hi, Maggie! In my case, it's sticking with the product after the free trial. So, it's rather a conversion, right?

tanmayisai·Sep 23, 2020

Happy to setup some time! I don't work in SaaS but very familiar with retention metrics. Feel free to message me

RGBoston·Oct 06, 2020

Hi - I have spent many years in this area. Happy to chat for 15 minutes.