I unfortunately can't help directly but I do know that Elon is somewhat responsive to specific requests on social media (more so than most CEOs - or Technokings, as is his new title). Have you tried reaching out to him or others at Tesla via social? In fact, by bumping this on social, you may find others have the same problem which would make Tesla more responsive (usually). I hope you reach someone.
Thanks! A friend of a friend who has a pretty high-up job there escalated it for me today so, we'll see. The guy was such a jerk and so condescending that it really made me want to follow through.
Good luck! Sounds awful....