Not sure the name of this position

maylontureaud·Aug 04, 2022

Posted in:Advice Productivity Career Growth

Hey ladies! I currently work for a SAAS start up and we're and we're rapidly growing. I have a STRONG passion for client/customer succes/service, but I get overwhelmed at times when handling clients everyday.

I recently came to the realization that I would love to be the person that creates best practices and daily flow for client success for their day to day and when it comes to interacting with clients. Whether if it's a document that's created to refer to or an easier "workflow" for everyone's day to day that allows the team to stay consistent and still personable. I would like to gather feedback from clients and their pain points to help with client renton, clients dont always express ALL of their issues only the ones they see as a major issue in the moment.

I would like to bring this idea to my manager, but I can't think of the proper name for this type of position. Does anyone have an idea?

Thank you so much in advance!

MaggieRuvoldt·Aug 04, 2022

I would call that Client Operations or Implementations.

maylontureaud·Aug 05, 2022

I like that! Thank you 😊

annamiller·Aug 04, 2022

Other ideas are Account Services, Account Management & Education. This is an excellent role to go into at a growing startup!

maylontureaud·Aug 05, 2022

I’ve never heard of these, I’m going to look these up they sound very interesting. Thank you!

lisahasfal·Aug 04, 2022

Product Manager in some realm

Iynna·Aug 04, 2022

Client Onboarding / Operations!

PatriciaGestoso·Aug 05, 2022

For me, you are talking about two different positions.The first one - "best practices and daily flow for client success for their day-to-day and when it comes to interacting with clients" - is part of customer operations. I'm a Global Director of Customer Operations and part of the job is work I do.The second - "I would like to gather feedback from clients and their pain points to help with client renton, clients dont always express ALL of their issues only the ones they see as a major issue in the moment." - it can be customer success manager in some companies. Note that this position is often linked to sales.

Sherrie218·Aug 06, 2022

At our company this is part of Customer Enablement. It's part of the Customer Success org, but specifically focuses on helping the CSMs be successful.

Manda·Aug 08, 2022

I’m the Director of User Experience at my company, and it sounds like you would be a great UX or service design researcher/strategist.

natfoo·Aug 08, 2022

I was also thinking this could be within the realms of a service designer

rachelserwetz·Aug 11, 2022

Hi @maylontureaud! Given what you're writing, I'd recommend pursuing career exploration, which is a process that is distinct from and a precursor to the job search, including a series of steps of practical learning and self-reflection in order to compare, contrast, and clarify which career path you are confident in pursuing. THAT is the process whereby you can confidently narrow in on which role, industry and environment is the best fit for you. In fact, I've helped numerous professionals to figure out, clarify, and pursue their ideal career direction. While pivots might seem big and scary, they're often more feasible than you think, but you at least deserve to identify which path would be the best fit for you first, and then determine what your strategy, approach or next steps would be. BTW, I'm Rachel, a Career Coach - My profile has a lot of info about me where you can get in touch and also book a free initial call with me if you'd like more support.