Hey ladies! I currently work for a SAAS start up and we're and we're rapidly growing. I have a STRONG passion for client/customer succes/service, but I get overwhelmed at times when handling clients everyday.
I recently came to the realization that I would love to be the person that creates best practices and daily flow for client success for their day to day and when it comes to interacting with clients. Whether if it's a document that's created to refer to or an easier "workflow" for everyone's day to day that allows the team to stay consistent and still personable. I would like to gather feedback from clients and their pain points to help with client renton, clients dont always express ALL of their issues only the ones they see as a major issue in the moment.
I would like to bring this idea to my manager, but I can't think of the proper name for this type of position. Does anyone have an idea?
Thank you so much in advance!