From Client Success to something else?

sylviamendez·Aug 12, 2021

Hi everyone! I am currently a Client Success professional with experience in Business Development and Sales as well. I have a particular niche in Latin America. I am interested in moving from CS to another area of business. What I am particularly interested in is strategy, operations and potentially product marketing.

I would be curious to see if there are any other people here who have made the transition from CS to any other field? I would love to learn more about your experience and any transitions you may have made?

Thanks in advance!

teresaman·Aug 12, 2021

We have many Elphas share their experience on transitioning from customer success to product here: https://elpha.com/resources/become-product-manager?v1=r02 under "From customer support to product management"!

sylviamendez·Aug 13, 2021

Thanks!!

Viki169·Aug 16, 2021

I'm on the other end of this topic. I hired someone who spent most of their career in client success. I was looking for someone to help as an executive assistant and want to grow in any of the operations functions (hr, legal, finance, recruiting) and she quickly demonstrated the ability to quickly solve problems with little to nothing.I can see if she would be open to connecting with you. It would be interesting for me to understand how she felt about the transition.

sylviamendez·Aug 17, 2021

That's really interesting. I saw an executive assistant position and was wondering if I could translate my skills to this position. No pressure on connecting us, but if she would be open to it, I would love to connect with them. Thanks!

Viki169·Aug 18, 2021

If you had to explain your responsibility in client success with one sentence what would you say?Depending on your resume and soft skills would determine what type of executive/industry would be a good match. I'd be happy to talk from a hiring perspective.In the meantime, DM your contact and I'll send it to her.