Best Product tools for collecting/prioritizing customer feedback?

I'm currently overhauling our planning process, where we collect feedback from users through an Asana form, and review/sort/prioritize once per week.

Some issues with this:

- No way to group similar requests, so we have dozens of tickets with slight variations of the same thing

- Seats are pricy/bought in batches of 5 or 10, so some internal stakeholders don't have access to the requests they've sent. No visibility, which leads to poor reporting, and lack of buy in from the org for this process

- Asana is configurable but that also means it's not opinionated on how we structure our projects. It's not purpose built for product, so it's up to us to decide best practices

Have you guys used tools like Aha or ProductBoard? Or ones I'm not aware of? What do you think, have they met your goals? Are they worth the price and transition costs?

Aside from tools, do you have any best practices for understanding and prioritize all the customer feedback you receive?

Super appreciate any insight. Thanks!

Hi @sbrooks! I'm one of the founders at Canny (canny.io) and our product is built for this. Here's an example of a team using Canny: feedback.clickup.com. To your points:1. In Canny, you can easily merge ideas together so everything is kept organized in one thread. As users type new ideas, we also recommend similar posts to avoid more duplicates happening.2. If you don't need to add internal stakeholders as admins, they can access their feedback through the user view. You can also set privacy if you want feedback to only be accessible by your internal team.3. We're aiming to build an opinionated product for feedback management and have a series of best practices here: canny.io/blog/canny-best-practices.Hope this helps :) We've been in the space for almost 5 years now so I'm happy to chat more about this!