Customer Support Roles Now Open at Zapier!

Hi, Elphas! 👋

We're expanding our team of Technical Support Specialists at Zapier, and we're on the lookout for tech-savvy individuals who thrive on delivering exceptional customer support. We have roles open in several locations around the globe!

If you're passionate about solving complex technical challenges and empowering customers to optimize their workflows, we want to hear from you! ⚡

About you:

- Minimum 2 years experience in SaaS customer support, with a knack for troubleshooting APIs

- Passion for tackling customer tickets and finding innovative solutions

- Drive to continuously improve skills and productivity

- Love for problem-solving and eagerness to learn

- Strong written communication skills and empathy for customers

- Results-oriented and adaptable to change

What you'll do:

- Provide top-notch customer support via email and chat

- Collaborate with various support teams to address customer needs

- Meet and exceed performance metrics for support specialists

- Support teammates and share knowledge within the team

- Contribute to strategic projects to enhance customer experience

➡️ Apply through our jobs page:

Our team reviews every application by hand and we're committed to providing a response to your application within seven business days. If your skills and experience align, apply!

I hope you have a great rest of the week and enjoy the upcoming weekend!