I’m Jessica Talbert, a strategic UX Research Manager at Chime and an MBA from Stanford GSB. I’m passionate about human-centered design and have 10+ years of experience across technology, innovation, and retail.
Before Chime, I was the Lead UX Researcher for Lyft’s Rider platform, and before that my career was mainly in retail and CPG. I was a merchandiser in sports licensing for Old Navy, an entrepreneur in residence for ZX Ventures of Anheuser-Busch, and the Head of Customer Experience for a retail fundraising platform called Boon Supply. Throughout my career, I’ve always been keenly focused on the customer and how to better serve their needs.
During my downtime, I enjoy playing padel (it’s like a mix of tennis and squash), pickleball, and learning to knit.
Ask me about UX research, storytelling, human-centered design, management and leadership, or anything else!