Office Hours: I’m the VP of Product at PayPal. I’m Clara Lee. AMA!Featured

Posted in:Navigating Career Transitions Product Office Hours

Hi Elphas!

I’m Clara Lee. As the VP of Service Experience Product at PayPal, I have two focus areas: (1) improving merchant and consumer service experiences and (2) optimizing service agent tools.

While this is the first time I’ve sat inside a Service organization, I enjoy that the role allows me to draw from many of my previous experiences. At Apple, I led go-to-market strategy and operations for the first generation of the Apple Watch and helped shape the development of Automatic Setup (now known as Quick Start) for frictionless device activation. At WooCommerce, I streamlined onboarding to increase paid conversion, built a customer research practice from scratch, and revived our Shipping product area.

During my downtime, my family and I enjoy exploring the national parks and forests in Washington State – there are many! Traveling in general is an addiction for us. I get as much joy planning and anticipating a trip as I do experiencing it.

Ask me anything about leadership, data-driven problem-solving, hiring, cross-functional collaboration, making career changes… or where you think I should travel to next!

ElphaStaff·Nov 04

Thanks so much for joining us @claraclee!Elphas – please ask @claraclee your questions before Friday, November 8th. @claraclee may not have time to answer every questions, so emoji upvote your favorites 🔥👍🏾➕

Iynna·Nov 04

You should go to Madagascar next ;-) I say this as a very UNBIASED Malagasy person haha

Rebecca·Nov 04

Thanks for doing this AMA! I’m super curious to hear from your pov as a public company, exec leader, who was dealing with a scaled product - what does leading “GTM Strategy” entail?Was this considered part of the sales function, operations (under a COO or other G&A type role), product, or marketing? What was the problem you were specifically tasked with solving and what teams did you collaborate with to deliver? Were there a few key pillars/deliverables that you identified and made your framework for a “GTM Strategy” one that you could replicate on a different model or problem?How do you think this might this differ at an earlier stage company?

anisaramdhani·Nov 05

Hi @claraclee thanks for doing this AMA! I currently want to transition from a program manager to an analyst jobs. It could be a data analyst, growth analyst, or product manager. However, since my experience as a program manager is already more than 5 years, it's hard now to do job transitions. I even took data science for my master's to support my transitions. Do you have any tips?