I've had several interviews with tech companies for Customer Support Program Specialist and Customer Success Associate roles. I've made it to final interviews and "passed" the skill assessments, but I never get an offer. It is extremely frustrating to spend all the time interviewing to be told "Other candidates had a closer fit for the experience we are looking for"...
I have a background in sales and retention (contact center/insurance), administrative skills (financial services/real estate), and operations (e-commerce startup). My educational background is a BA in Business Administration, Applied Business Data Analytics certification, and I just applied to test for my CAPM.
Sometimes I think maybe my answers to questions are too simple, but at the same time I am applying to entry level positions...should I be more technical?
I am early in my career, but I am passionate about supporting customers and closing the gap between customer and product, providing "customer service" in a consultative manner, and simply helping people.
I'm not sure what I need to give me the edge to get an offer. Any and all advice is appreciated!