Hey everyone! 👋
Today, I want to share a little about my IT career!
📚💻 It's been an exciting journey filled with challenges, growth, and much learning.
🔍 A humanities background
I started my journey by leaving my country to pursue a major in humanities. The world of history fascinated me, and I was captivated by the stories of our past. Little did I know that my passion for unraveling mysteries would eventually lead me down a completely different path.
💼 Early Career
In 2013, I landed my first tech job in an e-commerce company. This role exposed me to the dynamic world of technology and allowed me to interact closely with customers. During this time, I realized my humanities background will be handy in the tech industry.
👥 Diverse Customer-Facing Roles
Over the years, I worked in various customer-facing positions within the e-commerce, SaaS, and gaming tech industries. These experiences sharpened my interpersonal skills and tech knowledge and gave me invaluable insights into the diverse needs and challenges customers face in the digital space.
💡 A Turning Point
In 2022, I decided to transition to a coding role. I dedicated countless hours to learning frontend development, understanding software development principles, and exploring the intricacies of web and mobile apps. I left my job at Remote.com (a unicorn company from Portugal).
🚀 The Big Leap
After eight months of relentless studying and job searching, I landed my first coding job as a Customer Support Engineer.
🌟 Giving back
I have reflected a lot on my journey, and I'm grateful for the experiences that shaped me and the skills I acquired along the way.
After more than 10 years working on tech remotely, I feel confident in my knowledge about Customer Support & Success, Account Management, Working remotely, and landing a remote job and all things customer in tech!
Hopefully, I will feel equally confident about my coding and testing knowledge soon. But even if I'm still a junior developer, I would love to share my transition journey.
Let me know if you are looking for a nontechnical or technical role in tech and need someone to review your CV!